Studio Policies

 

Cancellation/Rescheduling:

Please give us at least a 48 hour notice for any appointment reschedule or cancellation. This advanced notice gives us the opportunity to try to refill the slot that had been reserved. We prefer that you email the studio to cancel or reschedule appointments, but we also accept texts and phone calls. If we are able to refill the session time, there is no charge incurred, no matter when we were notified. The more time we are given to refill the session, the greater the chance that you will not be charged. If the slot cannot be refilled,  you may be charged the full price of your session to cover your instructor's time and the time set aside for you by the studio.  All cancellations are handled on a case by case basis (*see emergency policy below).

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*Emergency circumstances can happen. Emergencies or unavoidable events can include severe weather, acute illness or an injury that does not make it possible for you to give the studio a 48 hour notice. In these instances, we will evaluate each case individually.  In the case of illness - sick clients should not come into the studio. If you are under the weather, please let us know with a 48 hour notice so that we may try to refill your slot. If you end up feeling better before the time of your appointment, we may be able to reinstate your session or accommodate you elsewhere in the studio schedule. We understand that illness can present at any time, sometimes without warning and for this reason these situations are handled case by case.

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Pre-payment:

Payment is expected when appointments are booked. Selecting and then pre-paying for an appointment guarantees that we set aside the time in our schedule for your session, and this time is removed from our online schedule so that other studio clients are not able to select it.  Session payment must be made prior to the start of a session, unless arrangements have been made between client and studio in advance.

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Refund policy:

Any request for a refund will be handled on a case by case basis by contacting the studio directly by email at anastasiamovementarts@gmail.com 

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